Privacy Policy

This Privacy Policy describes how VertexWarZone ("we", "us", or "our"), operated by VertexWarZone Pty Ltd (ABN 47 123 456 789), Level 4, 201 Kent Street, Sydney NSW 2000, Australia, collects, uses, discloses, and manages your personal information when you visit and use vertexwarzone.pro (the "Website").

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, and state/territory when you submit our contact or tournament registration forms.
• Newsletter subscription data: your email address when you subscribe to our newsletter.
• Usage data: pages visited, time spent on pages, referring URLs, browser type, operating system, and device type, collected automatically via cookies and similar technologies.
• Communications: the content of messages you send us through the contact form or by email.
• In-game usernames: provided voluntarily when registering for tournaments.

We do not collect sensitive information (such as health, financial, or government identifier data) through this Website.

2. How We Collect Information

We collect information in the following ways:

• Directly from you when you complete a form, subscribe to our newsletter, or contact us.
• Automatically through cookies, web beacons, and analytics tools when you browse the Website. See our Cookie Policy for full details.
• From third-party analytics providers such as Google Analytics, which aggregates anonymised usage data.

3. Why We Collect and Use Your Information

We collect and use your personal information for the following purposes:

• To respond to your enquiries and provide customer support.
• To process tournament registrations and communicate event details.
• To send you newsletters and updates you have subscribed to.
• To improve the Website's content, functionality, and user experience.
• To analyse traffic patterns and understand how visitors use the Website.
• To comply with our legal obligations under Australian law.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: where you have given us explicit consent (e.g., newsletter subscription).
• Legitimate interests: to operate, maintain, and improve our Website and services.
• Contractual necessity: to fulfil tournament registrations and related obligations.
• Legal obligation: where required by Australian law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers who assist us in operating the Website (e.g., email delivery services, analytics providers), subject to confidentiality obligations.
• Law enforcement or regulatory bodies where required by law or to protect the rights, property, or safety of VertexWarZone, our users, or the public.
• Successors in the event of a merger, acquisition, or sale of all or part of our business, provided the successor agrees to honour this Privacy Policy.

Some of our service providers may be located outside Australia. Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Tournament registration data is retained for 12 months following the event. Contact form submissions are retained for 24 months.

7. Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date information.
• Withdraw consent at any time (e.g., unsubscribe from newsletters).
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use cookies and similar tracking technologies on the Website. For detailed information about the types of cookies we use, their purpose, and how to manage your cookie preferences, please read our Cookie Policy.

10. Children's Privacy

The Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

11. Links to Third-Party Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VertexWarZone Pty Ltd, Level 4, 201 Kent Street, Sydney NSW 2000, Australia

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.